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PAAS – investing in service

PAAS-Product As A ServiceWithin recent months I have several times encountered very poor quality service, in different situations and in different countries. The services involved parcels, taxis, online flight check-in, internet shopping, and more. It made me think about the importance of service in a world in which commodities are gradually becoming more and more… read more

Complications of “Uberisation”

It is a little bit dangerous to criticize the Uber business model nowadays – anyone who does so risks being called an obscurant. It is considered good form to admire UBER and to say that this is a business model of the future. There have been a lot of attempts to use this business model… read more

Power and responsibility

The head of a company (e.g. the CEO or founder) often complains about subordinates who are not ready to take charge of serious issues. He (or she) is convinced that they tend to use every opportunity to avoid responsibility. “I have to decide everything by myself,” the boss complains. In turn, senior managers at the… read more

A company has no costs – it has only investments

If you have an MBA degree, you probably studied financial management, which means that you can tell costs from investments. Both are typically seen in different forms of basic financial reports – P&L and cash flow. You are certain to find costs in P&L and investments in cash flow (or in the balance sheet).